Hello all, Over a year ago when I migrated my company to Office 365, I tested Skype for Business as that was a neat feature Microsoft threw into the plan we chose. I was able to place some external calls using Skype for Business - I believe I called Office 365 Support about an issue I was having (if you're curious, O365 Exchange bit the dust the same weekend I was migrating email accounts and wasted several hours of my time). Here we are a year or two later and I need to place a call to physical phones via Skype for Business, but that functionality does not appear to be there. I can't find anyone saying that I need to enable a setting or buy a feature. Everything seems to indicate the external calling should 'just work' like it 'just worked' originally. When I search for a user in my organization, the only option is to call them via Skype, whether or not they have a phone number in their contact information. When I try to call a phone number directly, I have no options at all.
Make Phone Calls from Office 365 with Skype for Business Online. September 4, 2015 // Unified Communications Office 365, phone system, Skype for Business, Unified Communications. You’ll soon be able to make phone calls from Office 365 with Skype for Business Online.
See the screenshot and empty options box: I have tried this with my account (Office 365 Business Essentials) from several different computers with the same result. Does anybody know what's up or how to get SFB to PSTN calling to work again?
Edited Mar 15, 2017 at 03:23 UTC. Pgeric wrote: PSTN calling you would need E5 subscription and add-on the PSTN calling option However you can you dial in conferencing without E5.
Any plan which has Skype for Business will workInteresting. I suspected something like that. To confirm, this is the same functionality that was included at no extra cost for O365 BE plans in November of 2015, and has since been removed? Or perhaps I used that functionality in the last few days of my trial period and we never actually had that feature at all.
It depends on the other organization. KU has implemented 'open federation,' which means you can connect with other Skype for Business users at more than 800 institutions around the world that also have open federation. If you're not sure if the other person's organization has open federation, contact them first by phone or email to ask.
If the organization has open federation, you can add users in that organization to your Skype for Business Contacts list by adding their Skype for Business address to your contacts list. Then, use Skype for Business to chat and make voice and video calls just as you do with KU Skype for Business users. There are two options to place calls off campus: 1) If you have a laptop computer, you can place calls via Skype for Business anywhere you have an Internet connection using a Skype for Business headset, or other compatible device, or your computer's microphone and speakers (not recommended due to sound quality). 2) You can also download the Skype for Business mobile app to place calls from your work phone number via your mobile device. For information on using the Skype for Business app, visit.
What's the difference between a Skype-to-Skype call and a regular phone call via Skype for Business? If your phone number is incorrect in Skype for Business, first check to see if it is correct in KU's Global Address list by looking for yourself in the address book in Outlook. If it is incorrect there, you can correct it yourself in HR/Pay by doing the following:. Log in at. Click on: Self Service Personal Information KU Directory KU Directory Posn/JOB Info. By KU Work Phone, enter your phone number using this format 785/864-####. Click 'Save'.
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After 24 hours, your phone number should appear correctly. Depending on your phone model, touch the ' More' button then touch ' Sign In' or select the button on the phone located under those options. Select ' User Credentials'. By Sign-in Address, enter your SIP address. Your SIP address is the email address you use most often. Note: On touch screen models, you can touch the keyboard icon in the upper right corner of the screen to access a touch keyboard.
By Domain, enter 'home'. By User, enter your KU Online ID. By Password, enter your online password. Depending on your phone model, touch the 'Sign In' button or select the button on the phone located under 'Sign In.' .
Your phone will show a screen with “Signing into Microsoft Skype for Business Please wait”. If you successfully signed in, you will see your name appear by the phone after icon on the screen after a few seconds. Any contacts that you’ve added as Favorites on your Skype for Business contact list will appear.
Rollout Process. Yes, if your computer is locked, you will still receive an audio notification/ring when someone calls you. Depending on how your audio is set up, you will hear the notification/ring through your headset and/or computer speakers. You will not be able to see the caller’s ID from the lock screen, however if you are using a headset you can answer an incoming call using the answer button on the volume control of your headset.
You will, however, need to unlock your computer to see a caller’s ID before answering calls. To set your secondary ringer to ring your computer’s internal/external speakers, see instructions for or Will I hear a notification/ringer if my computer is asleep when I receive a call? Your computer must be awake to hear notifications/ringer for incoming calls. If you want to hear notifications/rings and answer incoming calls when your computer is asleep or off, you'll need to to ring another phone, such as your cell phone, or to send the call to another phone. Skype-enabled desk-style phones will still ring when the connected computer is asleep. I need to be able to hear my phone ring from across the office or lab, and now I feel more tethered to my computer. What can I do?
You have some options:. You can set up a secondary ringer (see instructions for or, so that the audio notification comes through both your headset and your computer speakers. Units have the option of purchasing Skype for Business compatible devices with external speakers (e.g., desk-style phones, speakerphones). Contact your unit’s procurement staff or for applicable policies and information.
Using your personal smartphone, you could download and sign in to the to hear and answer calls. You can so that the call rings on both your computer and your personal mobile phone. How do I set my secondary ringer? You have four options to retrieve voicemail: 1) Listen to the audio email attachment that is automatically sent to your email account in Outlook, 2) Call the Outlook Voice Access number (785-864-1900), 3) From the “Phone” tab on the Skype for Business interface, and 4) Use the. After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a temporary PIN for your voice mail. The first time you check your voicemail by calling the Outlook Voice Access number, you'll have to set a new PIN.
To check your voicemail, call the Outlook Voice Access number, 785-864-1900, then enter your personal extension (4 followed by your unique four digits, e.g., 4-8080) and your Voicemail PIN when prompted. For more information on these options, visit. What if I forget my voicemail PIN? To reset your voicemail PIN, follow these steps:. Log in to Outlook Web App at with your KU Online ID. Click on the ' Settings' icon ( ) in the upper right corner. Select “ Options” from dropdown menu.
Select “ Phone” in left menu. By default you should be on the “Voicemail” page; if not, select “Voicemail” from the top menu. At the top of the “Voicemail” page you will see “Call answering rules.” You will need to scroll down to find the section called “ Reset PIN.”.
Select “ Reset my voicemail PIN” Soon after you should receive an email message from Microsoft Outlook with your new PIN. Can I check my voicemail from a traditional phone or cell phone? After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a PIN for your voicemail. The first time you check your voicemail by calling the Outlook Voice Access number, you'll have to set a new PIN. To check your voicemail: Call the Outlook Voice Access number, 785-864-1900, then enter your extension (4 followed by your unique four digits, e.g., 4-8080) and your Voicemail PIN when prompted.
Will I receive voicemails when I’m away from my computer? You have three options to retrieve your voice mail from a smartphone or tablet: 1) Listen to the audio email attachment that is automatically sent to your email account in Outlook, 2) Call the Outlook Voice Access number (785-864-1900), 3) Use the. After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a temporary PIN for your voice mail. The first time you check your voicemail by calling the Outlook Voice Access number, you'll have to set a new PIN. To check your voicemail, call the Outlook Voice Access number, 785-864-1900, then enter your extension (4 followed by your unique four digits, e.g., 4-8080) and your Voicemail PIN when prompted. For more information on these options, visit.
How do I share a voicemail with someone else? Your location automatically appears in the Skype for Business window below your name. Skype for Business phone service is capable of handling 911 calls and can transmit your general location to emergency dispatchers.
However, because Skype for Business phone service will not work in the event of a power outage, network outage or IT service outage, you should use your cell phone to make emergency calls while on campus. The location setting is designed so that the emergency responder will know your general location if you call 911 from your work number.
When you are on the Lawrence campus and plugged into the wired network, you may see the generic location “KU Lawrence Campus” for the first hour you are connected to the Internet. After approximately one hour, it will change to a more specific location, which will be highly abbreviated (e.g. ST BSMT F03; STFL R100).
What should I do if my location is inaccurate? University leadership has determined that headsets will replace desk phones for most faculty and staff.
Units have the option of purchasing Skype for Business compatible desk-style phones and personal USB speakerphones at the discretion of unit leadership. Contact your unit’s procurement staff or technology support staff for applicable policies and information. All optional and future equipment/device purchases are the responsibility of individual units. For information about recommended Skype for Business compatible devices available via KUPPS, visit. Alternately, while Skype for Business compatible headsets or desk phones are recommended for voice calls, only a microphone and speaker, while not optimal, are required to place or receive voice calls via Skype for Business.
Depending on your personal workspace, it may be possible to make calls using your computer’s internal microphone and internal/external speakers in an enclosed office space. To ensure the highest sound quality, we recommend using a Skype for Business compatible device. Why do departments have to pay for desk phones, when we’ve already paid KU IT for phone service and equipment? KU IT will cover the cost of one standard headset per current faculty or staff member, or the cost of one standard desk-style phone for employees who handle multiple phone lines for their unit. Units have the option of purchasing Skype for Business compatible desk-style phones and personal USB speakerphones at the discretion of unit leadership. Contact your unit’s procurement staff or for applicable policies and information.
All optional and future equipment/device purchases are the responsibility of individual units. For information about recommended Skype for Business compatible devices available via KUPPS, visit. What are the standard models for headsets and desk-style phones provided by KU IT? Units have the option of purchasing headsets, including single speaker models, as well as desk-style phones and USB speakerphones at the discretion of unit leadership.
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Contact your unit’s procurement staff or technology support staff for applicable policies and information. All optional and future equipment/device purchases are the responsibility of individual units.
For information about recommended Skype for Business compatible devices available via KUPPS, visit. Can I get a wireless headset?
For knowledge base articles, user guides, step-by-step instructions, frequently asked questions and more, please visit our. Skype for Business Training: Skype for Business Phone Service: Faculty and staff will receive information about Skype for Business phone service workshop opportunities once their unit has been scheduled for transition.
Skype for Business Basic Service: KU IT Training currently offers several Skype for Business basic service workshops. Faculty and staff can sign up for upcoming “Skype for Business Basic Training” or “Mastering Skype Meetings” courses at.
Please note that the open courses currently available do notcover the phone service features. Mac & Linux Users. Like the traditional campus phone service, Skype for Business phone service still requires circuits and other infrastructure. Skype for Business phone service is simply a new method of connecting to the public telephone network. KU must still pay the costs of connecting to the public telephone network, along with long-distance charges. Skype for Business phone service will not change the phone service cost structure for campus units. Why do departments have to pay for desk phones, when we’ve already paid KU IT for phone service and equipment?
For guides, benefits, features, knowledge base articles and frequently asked questions, please visit our. KU IT Training currently offers several Skype for Business basic service workshops. Faculty and staff can sign up for upcoming “Skype for Business Basic Training” or “Mastering Skype Meetings” courses. Please note that the open courses currently available do not cover the phone service features. Faculty and staff will receive information about Skype for Business phone service workshop opportunities once their unit has been scheduled for transition. Skype for Business does not provide the capability to record phone calls by either participants or system administrators.
Skype for Business voice and video calls made exclusively on the KU network are encrypted from client to client. KU IT does receive standard billing and technical data related to Skype for Business calls, including where the call originated, where the call connected to, and time/date and duration of the call.
This is the same information received with KU's Avaya and Cisco phone systems, and the same information collected by all commercial phone service providers. The only recording function available in Skype for Business is the recording of online meetings. When an online meeting is recorded, participants will be notified that a recording is in progress.
If I add my mobile number to my Skype for Business profile, will everyone see it? Skype for Business does not provide the capability to record phone calls by either participants or system administrators. Skype for Business voice and video calls made exclusively on the KU network are encrypted from client to client. KU IT does receive standard billing and technical data related to Skype for Business calls, including where the call originated, where the call connected to, and time/date and duration of the call. This is the same information we received with our Avaya and Cisco phone systems, and the same information collected by all commercial phone service providers. The only recording function available in Skype for Business is the recording of online meetings.
When an online meeting is recorded, participants will be notified that a recording is in progress. Skype With The World Do you have friends or family that use Skype for Business at other universities or organizations? KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation.
You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the to find organizations that have Skype for Business open federation. The University of Kansas on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy.